Senior Business Analyst (DBN)

We Want You:

We’re in search of a strategic thinker to provide unparalleled business analysis services to our esteemed partners. As a Senior Business Analyst with BET Software in Durban, you’ll dive deep into the intricacies of our business units, gaining a profound understanding of customer strategies, processes, and roadmaps. Your keen analytical mind will be instrumental in identifying capabilities to tackle business challenges, and you’ll be at the forefront of mitigating operational, financial, and technological risks. From leading small to mid-size projects to contributing to larger, complex endeavors, your impact will resonate across operational business functions. If you’re ready to bring your analytical prowess to the forefront, apply now and be a catalyst for positive change!

You Bring:

  • A bachelor’s degree in business/IT/BA or Certificate in BA related field.
  • Min 3 years’ experience in business analysis or a related field.
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
  • Strong project management skills.
  • Strong ability to multitask at any given point.
  • Excellent relationship building skills & communication skills.
  • Understanding of Indices, fundamentals and analytical data, returns level data etc.
  • Data analysis – Must have proficiency with SQL and Microsoft Excel.

What You’ll Do:

Communication, Implementation and Delivery

  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.
  • Provide project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality, and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate.
  • Develop and execute test plans.
  • Support system conversions, upgrades, and enhancements.

Stakeholder Management

  • Support and align efforts to meet customer and business needs.
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
  • Stay current with customer needs and strategies; utilising formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff).
  • Partners with internal and external customers to ensure systems provided meet the long-term business strategies.
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
  • Identify ways to increase adoption and customer satisfaction.
  • Understand and negotiate needs and expectations of multiple stakeholders.
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.
  • Meet with project team regularly to review project deliverables and deadlines.
  • Provides leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others.
  • Identifies and initiates projects; manages resources; drives the resolution of issues; and holds self and team accountable for results.

Data Management and Process Improvement

  • Identifies, creates and facilitates process design changes by conducting business and systems process analysis and design at a complex level.
  • Focuses on quality improvement and data management.
  • Ensures data is reliable and valid.
  • Develops process improvements or re-engineers and recommends elimination.
  • Integrates new systems and processes with existing ones.
  • Identify improvement opportunities (proactive and reactive).
  • Assess business process and system inefficiencies.
  • Demonstrated fluency in business processes and process differentiation.


  • Elicit and clearly document business and systems requirements.
  • Ability to analyse and synthesise business requirements, including recognising patterns and conceptualising processes.
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.

Living Our Spirit:

  • Actively drives a culture of collaboration and open communication within the team.
  • Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
  • Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
  • Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.

The Company We Keep:

At BET Software, we don’t just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

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