The bustling energy of Durban set the perfect stage for the much-anticipated Data & AI Community Day on Saturday, 23 November 2024. This landmark event brought together visionaries, innovators, and tech enthusiasts to explore cutting-edge advancements in data and artificial intelligence. Among the stars of the day were none other than the BET Software All-Stars, who left the audience inspired and empowered.
Decoding the Data Dilemma with Sean Cremer
In a world awash with data, making the right architectural choices is pivotal. Sean Cremer, one of BET Software’s brightest minds, captivated the audience with his session titled “Choosing the Right Architecture for AI/ML”.
Sean, a software architect, masterfully unpacked the differences between data lakes and data warehouses, demystifying these often-confused concepts:
Data Lakes:
Perfect for raw, unstructured, and semi-structured data, offering unparalleled flexibility for machine learning workflows that demand exploratory analysis and feature engineering.
Data Warehouses:
Streamlined, structured, and optimised for querying and reporting, making them indispensable for business intelligence tasks.
Sean’s key message? It’s not about choosing one over the other but rather understanding how to align these tools with your organisation’s goals. Whether it’s scalability, data complexity, or AI/ML integration, Sean demonstrated how Hybrid Transactional/Analytical Processing (HTAP) plus Lakehouse is the future of data architectures.
His insights left attendees with actionable strategies to future-proof their data architectures, bridging the gap between innovation and operational excellence.
AI-Powered Transformation with Deneshin Pillay
Next up was the dynamic Deneshin Pillay, BET Software’s Head of Support, who delivered an eye-opening session, “Supercharging Support with AI”.
Deneshin highlighted a crucial yet often overlooked truth: AI isn’t here to replace human intelligence—it’s here to enhance it. By empowering people with AI tools such as dynatrace, ZenDesk, AI Ops, Deneshin showcased how organisations could boost efficiency, decision-making, and customer satisfaction.
The highlight of his session? A live demo of a custom AI tool he developed, resembling ChatGPT but designed to operate without internet connectivity. This innovation underscored the potential of tailored AI solutions that prioritise security, accessibility, and independence from external networks.
Deneshin’s session was more than just a technical deep dive—it was a rallying cry to embrace AI’s transformative power in IT support and beyond. The audience was left intrigued by his live demo.
A Testament to Innovation
BET Software’s presence at the Data & AI Community Day was a shining example of how innovation, passion, and expertise can drive industry change. From tackling complex data architectures to redefining the future of IT support, our All-Stars showcased the power of bold thinking and collaboration.
As the day wrapped up, the key takeaway was clear: The future is now, and it’s brimming with opportunities to innovate, adapt, and lead.
We hope to continue to push boundaries and reimagine what’s possible in the world of data and AI.
Want to be part of a team that continues to break barriers and inspire change in the tech world? Check out our careers page now.
