Senior Business Analyst (East London)

We Want You:

We are on the hunt for a highly-driven Senior Business Analyst, who will lead their ‘tribe’ and peers in providing strategic business analysis services to stakeholders. As the chief, you will be the liaison between the customer community and Technical Development Team, and your collaboration with developers will provide necessary guidance to testers during the QA process. You will be responsible for eliciting, analysing, validating, specifying, verifying, and managing the business needs of the project stakeholders, including customers and end users.
You’ll work closely with business units in developing new business strategies and models. You should also be able to utilise the monthly reports to identify business needs, supporting subject matter experts and technical resources.

You Bring:

  • Relevant Degree/Diploma.
  • Min 5 years of experience in business analysis or a related field.
  • Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business.
  • Strong project management, ability to successfully manage multiple tasks at any given point, as well as strong relationship-building and communication skills.
  • Understanding of Indices, fundamentals and analytical data, returns level data etc.
  • Data analysis – Must have proficiency with SQL and Microsoft Excel.

What You’ll Do:

    • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
    • Support and align efforts to meet customer and business needs.
    • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
    • Stay current with customer needs and strategies; utilise formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists and updates) to communicate updates and findings; and facilitate project meetings and presentations to all types of diverse audiences (for example, senior management, customers and the Technical Team).
    • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths and managing customer and supplier relationships.
    • Provide leadership to Team Members and peers by collaborating with others; articulating ideas and viewpoints to Senior Management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues and holding self and the Team accountable for results.
    • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
    • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.
    • Provide project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
    • Collaborate closely with developers to implement the requirements and provide necessary guidance to testers during the QA process.
    • Identify improvement opportunities (proactive and reactive).
    • Elicit and clearly document business and systems requirements.
    • Assess business process and system inefficiencies.
    • Identify ways to increase adoption and customer satisfaction.
    • Demonstrated fluency in business processes and process differentiation.
    • Ability to analyse and synthesise business requirements, including recognising patterns and conceptualising processes.
    • Understand and negotiate the needs and expectations of multiple stakeholders.
    • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.
    • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market, Team Member and provider experience is appropriate.
    • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
    • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
    • Meet with project Team regularly to review project deliverables and deadlines.
    • Develop and execute test plans.
    • Support system conversions, upgrades and enhancements.

The Company We Keep:

At BET Software, we don’t just recruit talent, we cultivate it. Our learning and development programs, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best among the rest.

Please note only candidates who meet the minimum requirements will be considered. If you have not been contacted within 30 days, Kindly consider your application to be unsuccessful.